Latest Information about COVID-19
We want to ensure that the restrictions lifted as a consequence of the declaration of a state of emergency does not affect your online shopping experience at Overcube. We continue to ship to all our destinations, and fulfill our normal delivery times, with all the security that the circumstances require.
At Overcube, we are proud in collaborating with partners who place the safety and health of everyone as a priority and, for this reason, they have adapted their dynamics to what is, today, everyone's reality. Therefore, we want you to know that all our transport partners have defined new processes of hygiene and social distancing. So that all of us, and all of you, remain safe when you receive your order, always.
When you place your order at Overcube, your favourite products are shipped from shops that have their doors closed today. Therefore, our goal is to give visibility to these brands through our platform, communicating their products prominently, and showing you that they are all unique and have so much to offer you. Supporting this selection of brands that belong to Overcube through our structure, our communication and above all, our friendship is, for everyone, a sign of a possible present and an easier future. Join us.
Below are some answers to questions that may help you clarify some of the current situation and the security measures that Overcube ensures in your online purchasing process.
Yes. In addition to the reinforcement of the cleaning and sanitization of warehouses, all orders are prepared using personal protection equipment (gloves, masks, gel), and preserving the safety distance, according to the recommendation of the responsible entities. Our priority is that orders are delivered with maximum safety.
To ensure maximum safety in deliveries, carriers have adopted a number of measures, even going beyond the official recommendations of the Ministry of Health. Some examples are the preservation of the safety distance at all times, the hygienization of hands with disinfectant gel before and after each delivery, the possibility of leaving the package at the door, or in the elevator, and the simplification of the delivery record, replacing the signature of the recipient by the record of the name of the person who received the package, processed by the drivers themselves. Severely impacted areas, such as Spain and Italy may have suffer delays in transit times.
Yes. There may be exceptional situations where delivery takes a little longer, but at the moment our partner carriers are ensuring normal operation with the appropriate additional safety and hygiene measures.
The vast majority of collection points are working. Carriers remain operational and have updated the information on their own websites, but if you need any additional information, our Customer Service team will be happy to help.
At the moment, all refund requests are being made within the stipulated deadline. In other words, as soon as the return arrives at our warehouse it is analysed and, if everything is in accordance with our return policy, the refund is processed into the method requested when initiating your return online, within a maximum of 10 working days.
Our customer support team is available for all your questions and we will try to answer as soon as possible. You can contact us through the available channels: email to customerservice@overcube.com, or our online form. Our Customer Support department is available on working days Monday to Friday from 9am to 6pm.